HDFC Bank Introduction:

Are you ready to be part of a winning team? HDFC Bank has an exciting opportunity for the position of Centre Head – Classic On Phone (COP) in the phone banking division, located in Rohini, Delhi. If you are looking for a challenging role with a leading bank, then this could be the perfect opportunity for you. Read on to learn more about the job description and how to apply.

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HDFC Bank Job Position:

Centre Head – Classic On Phone (COP)

Job Description:

As the Centre Head – Classic On Phone (COP) at HDFC Bank, you will be responsible for managing the VRM Desk, handling portfolios of eligible customers, and ensuring the smooth functioning of the Desk/Unit. Your key responsibilities will include:

1. Target Achievement: Meet the unit’s targets and ensure adherence to guidelines and regulatory requirements.
2. Team Leadership: Build and lead a team of Team Managers, inspiring them to excel in areas of service, sales, and quality by setting an example and maintaining high levels of motivation.
3. Customer Engagement: Engage with customers at all levels, primarily through world-class digital banking modes, to enhance their overall banking experience.
4. Sales and Income Generation: Consistently achieve defined objectives, such as sales, income generation, and group product holding.
5. Resource Allocation: Plan and balance resource allocation for optimal utilization and peak performance.
6. Operations and Compliance: Ensure adherence to operations processes aimed at zero defect transaction processing and meeting audit and compliance guidelines.
7. Business Expansion: Enhance business and income generation by building a balance and cross-selling appropriate products to portfolio customers.
8. Floor Management: Maintain discipline and decorum on the floor in line with the bank’s guidelines and policies.
9. Customer Service: Ensure world-class services are provided to customers, meeting their needs through the bank’s financial products.
10. Training and Motivation: Manage and motivate staff, including training initiatives.

Qualifications and Skills:

To be considered for the role of Centre Head – COP, candidates should possess the following qualifications and skills:

• Graduation with a minimum of 8+ years of experience in people management, with exposure to handling service, quality, and sales at a vertical level.
• Candidates from retail branch banking, phone banking, digital banking, or outbound sales will be given preference.
• Strong leadership abilities with the capability to inspire and drive a team towards achieving targets.
• Excellent customer engagement and relationship-building skills.
• Sound knowledge of banking operations, compliance, and regulatory requirements.
• Effective resource allocation and planning skills for optimal performance.
• Ability to drive sales and income generation through cross-selling and portfolio management.
• Proficiency in digital banking platforms and technologies.
• Excellent communication and interpersonal skills.

Location:

Rohini, Delhi

How to Apply:

If you are interested in this great opportunity, please send your application or refer someone who might be suitable for the role to aatish.verma@hdfcbank.com. Make sure to highlight your relevant experience in retail branch banking, phone banking, digital banking, or outbound sales.

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